1. Cancellation by Catba Catamaran
We reserve the right to cancel any cruise departure by providing written notice to the guest. While we strive to avoid cancellations, the company shall not be liable for any additional compensation if the cancellation occurs due to:
• Unavoidable and extraordinary circumstances, including but not limited to natural disasters, epidemics, political instability, or other unpredictable events beyond our control, despite all reasonable care being taken.
• Low occupancy: If the number of confirmed guests is less than 25% of the vessel’s total passenger capacity.
In the event of cancellation under the above circumstances, guests will be offered the choice of:
• A full refund of all payments made, or
• An option to reschedule or transfer the booking to an alternative cruise/package operated by Catba Catamaran, subject to availability.
Guest decisions must be communicated to us in writing (or via your travel agent) within 48 hours of receiving the cancellation notice or by the timeline instructed in our official communication.
2. Cancellation by Guests
• More than 20 days before departure: Free cancellation (bank fees apply)
• From 5 to 20 days before departure: 100% of deposit is non-refundable
• Less than 5 days before departure or no-show: 100% of the total booking cost is charged
3. Booking Confirmation
Once you submit your booking request, our travel consultants will respond within one working day with booking details and confirmation.
• A booking is not confirmed until you receive our official confirmation email.
• For urgent bookings or if you do not receive a response within one working day, please check your spam/junk folder or contact us directly at (+84) 399 654 368.
4. Deposit & Final Payment
• A 30% deposit is required at the time of booking to secure your spot.
• The remaining balance must be paid no later than 7 days before your departure date.
• If the final payment is not received by the due date, we reserve the right to treat the booking as cancelled by the guest, and the deposit will be forfeited.
5. Children Pricing Policy
• Children under 5 years old: Free of charge for the first child. A second child is charged 50% of the adult rate.
• Children 5–6 years old: Charged at 50% of the adult rate.
• Children 7–10 years old: Charged at 75% of the adult rate.
• Children 11 years and older: Charged at the full adult rate.